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Faq

What is Aphro Holidays?

Aphro Holidays is an online travel platform that helps you discover, plan, and book trips to both domestic (Indian) and international destinations. We connect travelers with trusted travel agents who offer customized travel packages and expert advice.

How can I book a trip?

You can browse through our website to explore various destinations and packages. Once you’ve decided on your destination, you can either book directly through the website or fill the contact form or get in touch with one of our travel agents for personalized assistance at your location.

Do I need to create an account to book a trip?

No, you don’t need to create an account to browse through our packages or make a booking. However, creating an account will allow you to save your preferences, track bookings, and enjoy exclusive deals.

Are the travel agents listed on your site trustworthy?

Yes, we work with certified and highly reputable travel agents and tour operators. We ensure that all of our partners provide excellent services and offer fair pricing.

Can I customize my travel package?

Absolutely! We understand that each traveler has unique preferences. Our customer support and agents are happy to customize your itinerary to match your interests, whether it’s adventure, relaxation, culture, or luxury.

What payment methods do you accept?

We accept a wide variety of secure payment options, including credit/debit cards, net banking, and UPI. Your payment details are encrypted for safety and privacy.

Can I make changes to my booking?

Depending on the type of booking and the provider’s policies, you may be able to make changes to your booking. Contact our customer support team for assistance with modifications or cancellations.

How can I contact customer support?

You can reach our customer support team via email, phone, or live chat. We are available 24/7 to assist you with any questions or concerns you may have.

Are there any hidden charges?

We are committed to transparency, and all our prices are inclusive of taxes and fees. Any additional charges will be clearly outlined during the booking process.

Is it safe to travel during COVID-19?

We follow all government guidelines and work with trusted service providers to ensure your safety during the pandemic. Please check the latest travel advisories and health protocols before booking your trip.

Can travel agents join your platform?

Yes! If you are a certified travel agent or agency, you can join our platform through the agent login panel. This will allow you to earn commissions, access exclusive deals, and help travelers plan their perfect trips.

How do I know if my booking is confirmed?

Once you complete the booking process, you will receive a confirmation email with the details of your reservation. This email serves as proof of your booking. If you do not receive the email within 48 hours, please contact our customer support team for assistance.

Can I modify or change my travel dates after booking?

Changes to your travel dates depend on the type of booking and the service provider’s policies. Please contact our customer support team immediately in writing within 24 hours to inquire about modifying your reservation. We will do our best to assist you, but please note that some changes may incur additional charges or may not be allowed by certain providers.

How can I cancel my booking?

You can cancel your booking by contacting our customer support team. Please refer to the cancellation policy specific to your booking for details on applicable fees or refund eligibility. We recommend reviewing the cancellation terms during the booking process to understand any conditions.

Can I book a trip for someone else?

Yes, you can book a trip for someone else. You will need to provide the traveler’s details during the booking process, including their name, contact information, and any specific preferences they may have.

Do you provide travel insurance?

While Aphro Holidays does not offer travel insurance directly, however, it is advised and we recommend that you consider purchasing travel insurance from a trusted provider during your each and every trip. Travel insurance can cover unforeseen events like trip cancellations, medical emergencies, or lost luggage, offering you peace of mind during your travels.

Do I need a visa for my international trip?

Visa requirements depend on your destination and nationality. We recommend checking the visa requirements for your specific destination well in advance of your travel. If you need assistance with the visa application process, our travel agents can provide guidance.

How can I track my booking status?

You will also receive email notifications regarding important updates related to your booking.

Are there any additional fees or taxes that I should be aware of?

The price displayed during the booking process includes most of the necessary charges, such as taxes and service fees. However, additional fees may apply depending on the service provider (e.g., airport taxes, resort fees, etc.). These will be clearly outlined during the booking process. Some fees are directly payable at the destinations.

What happens if I miss my flight or transportation?

If you miss your flight or transportation, please contact the relevant airline or transportation provider immediately. While we cannot be held responsible for missed flights, we can assist you with rebooking options or alternative arrangements where possible.

Can I book a trip on behalf of a group?

Yes, you can book a group trip for multiple travelers. Please provide all the required details for each traveler during the booking process, or contact our support team if you need assistance with organizing group travel and securing group discounts.

Can I book a last-minute trip?

Yes, you can book last-minute trips, subject to availability. We offer real-time bookings for last-minute travel, including flights, hotels, and tours. However, it’s always recommended to book in advance for the best availability and pricing.

Do you offer solo traveler packages?

Yes! We offer travel packages that are perfect for solo travelers. Whether you’re looking for a guided tour or a solo adventure, our team can help you find the perfect package suited to your interests and budget.

How do I stay informed about the latest deals and offers?

To receive updates on special deals, promotions, and travel offers, you can sign up for our newsletter. You can also follow us on our social media pages for exclusive offers and updates.

How do I know if my personal information is secure when booking through your website?

At Aphro Holidays, your privacy and security are our top priorities. We use advanced encryption technology (SSL) to protect your personal and payment information during transactions. Our secure payment gateways ensure that your details are safely processed. We also adhere to strict privacy practices, and we do not share your information with unauthorized third parties. For more details, please refer to our Privacy Policy.

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